Billy Bishop Toronto City Airport Named Canada’s Best Airport in 2024 AirHelp Score Report

Toronto (July 10, 2024) — Billy Bishop Toronto City Airport has been named Best Airport in Canada in the 2024 edition of the AirHelp Score Report – a comprehensive data-based evaluation of international airports based on service quality, on-time performance, claims processing and food and shops. 

AirHelp surveyed passengers between May 1, 2023, to April 30, 2024 about their most recently used airports, tracking on-time performance, customer feedback and the quality of food and shopping options at 239 airports globally.

“To be recognized as Canada’s Best Airport by AirHelp speaks volumes about our approach to customer service, our unbeatable convenience and the passenger experience that makes Billy Bishop Toronto City Airport truly unique,” said RJ Steenstra, President and CEO of PortsToronto, owner and operator of Billy Bishop Toronto City Airport. “Ranking first in Canada, and among the world’s best internationally, underscores what so many in Toronto already know – that our downtown airport is a valuable asset that provides the connectivity, opportunities and experience that make our city world class.”

“Our workers are the heartbeat of this airport, and this recognition is testament to their passion, commitment, and service-oriented spirit,” said Neil Pakey, President and CEO of Nieuport Aviation, owner and operator of the passenger terminal at Billy Bishop Toronto City Airport. “Thank you to our Porter and Air Canada passengers for ranking Billy Bishop Toronto City Airport number one in Canada—a fitting complement to the overwhelmingly positive public opinion research released just over a month ago, wherein 98% of those who use the airport rated their experience as positive.”

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About the Airhelp Score
Every year, Airhelp ranks the world’s top airports according to on-time performance, customer opinion, and shops and restaurants. This is part of Airhelp’s mission to ensure that passengers have the best possible experience during their travels by putting together a comprehensive assessment of each airport’s efficiency, services, and amenities.

About Billy Bishop Toronto City Airport (YTZ)
Offering service to more than 20 cities in Canada and the U.S., with connection opportunities to more than 100 international destinations via our airlines’ networks, Billy Bishop Toronto City Airport is an important international gateway that will offer US Preclearance in 2025. The airport is a key driver to Toronto’s economy, generating more than $2.1 billion in total economic output and supporting 4,450 jobs, including 2,080 directly associated with the airport’s operations. Billy Bishop Toronto City Airport has served its community for 85 years from its iconic location on the Toronto waterfront, where it facilitates healthcare for Ontarians by providing a base for medevac services connected to local hospitals. Billy Bishop Toronto City Airport is committed to achieving its vision of cleaner, greener and quieter operations, and is renowned for its unique travel experience, efficiency, and customer service, having won a host of passenger-driven and environmental achievement awards. Billy Bishop Toronto City Airport is owned and operated by PortsToronto.

Media Contact:
Jessica Pellerin
Senior Manager, Communications
PortsToronto
Cell: (647) 298-0585
E-mail: [email protected]