August Noise Complaint Numbers – Only Three Commercial Complaints

Toronto (September 15, 2011) –  With summer coming to an end and airport activity peaking at more than 11,000 movements, the Billy Bishop Toronto City Airport saw an overall reduction in noise complaints in August to just 16 total complaints  
Of the 16 complaints, nine were about general aviation, a category that includes small private aircrafts, and only three were related to scheduled commercial service. A further five complaints could not be correlated on the airport’s new aircraft flight tracking and noise system. 
The TPA introduced its new Noise Management Programme in February 2011, in response to recommendations made in the Jacobs Consultancy Report of February 2010.  Consistent with best practices at other international airports, experienced noise management staff are responsible for monitoring aircraft operations and responding to noise complaints within five business days, and making monthly reports public within three weeks of the end of the previous month. All complaints were responded to within the five-day customer service window.
Media Contact: Suzanna Birchwood, 416 863 2036/416 317 6405 (mobile)