Billy Bishop Airport Named One of North America’s Best at the Skytrax World Airport Awards

Toronto (March 22, 2018) – Last night, Billy Bishop Toronto City Airport was named one of North America’s best airports at the Skytrax World Airport Awards, which are voted on by air travellers in the largest annual global airport customer satisfaction survey. Billy Bishop Airport was ranked the tenth best regional airport in North America, and also ranked the tenth best airport globally in the under 5 million passenger category.
The 2018 Awards are based on 13.7 million airport survey questionnaires completed by over 100 different nationalities of air travellers, covering 550 airports worldwide. In the independent survey, passengers continue to rank Billy Bishop Airport highly across 39 key performance indicators, including fast check-in times, ease of access to the terminal, and the courtesy and efficiency of airport staff. This is the fifth consecutive year that Billy Bishop Airport has won a prestigious Skytrax award.
“It is an incredible honour to be named one of North America’s best airports as well as one of the top airports globally by the Skytrax World Airport Awards,” said Geoffrey Wilson, CEO of PortsToronto, owner and operator of Billy Bishop Airport. “The overwhelmingly positive response in these impartial passenger-driven surveys speaks to the exceptional work and commitment to excellence in customer service demonstrated by our employees and stakeholders. Billy Bishop Airport provides a unique passenger experience with amenities such as complimentary shuttle service, full-service lounges, shorter lines and proximity to downtown—all of which helps make us a world-class facility that drives business, facilitates tourism and serves as an important gateway to the world-class city of Toronto.”
The Skytrax awards is the latest in a series of passenger-driven award received by Billy Bishop Airport. On March 6, 2018, the airport was named Best Airport in North America in the Airports Council International’s (ACI) 2017 Airport Service Quality Awards. In 2017, the airport also ranked sixth in a Top 10 list of global airports by Condé Nast Traveler Readers' Choice Awards and as one of the Top Ten Most Beautiful Airport Approaches by Private Fly.
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About the Skytrax World Airport Awards
The World Airport Awards are the most prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey. The survey and awards process is independent and free of any airport influence or interference in final results. The World Airport Awards are a global benchmark of airport excellence, and widely known as the Passengers Choice Awards.
About Billy Bishop Toronto City Airport (
Billy Bishop Airport is Canada's ninth-busiest airport and welcomed 2.8 million business and leisure travellers in 2017. The airport is also Canada’s sixth-busiest airport with passenger service into the United States. Offering service to more than 20 cities in Canada and the U.S., with connection opportunities to more than 80 international destinations via our airlines’ networks, Billy Bishop Airport is an important international gateway and a key driver to Toronto’s economy, accounting for more than $2.1 billion in economic output each year and supporting 6,500 jobs, including 1,960 directly associated with the airport operations. The airport has recently won a series of passenger-driven awards, including being named one of the top airports in North America in both the Airports Council International’s (ACI) 2017 Airport Service Quality Awards and Skytrax 2016 World Airport Awards and was ranked sixth Best International Airport by Condé Nast Traveler in 2017.
About PortsToronto (
For more than 100 years PortsToronto has worked with its partners at the federal, provincial and municipal levels to enhance the economic growth of the City of Toronto and the Greater Toronto Area. PortsToronto owns and operates Billy Bishop Toronto City Airport, which welcomed more than 2.8 million passengers in 2017; the Outer Harbour Marina, one of Canada's largest freshwater marinas; and, Terminals 51 and 52, which provide transportation, distribution, storage and container services to businesses at the Port of Toronto. PortsToronto is committed to fostering strong, healthy and sustainable communities and has invested more than $9 million since 2009 in charitable initiatives and environmental programs that benefit communities along Toronto's waterfront and beyond. PortsToronto operates in accordance with the Canada Marine Act and is guided by a nine-member board with representation from all three levels of government.
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